1. Purpose and Scope
This document sets out the identity verification requirements that apply to all customers of Napoleons Casino Doncaster. These requirements are designed to ensure compliance with the UK Gambling Commission’s Licence Conditions and Codes of Practice, specifically Licence Condition 17.1.1, which requires licensed gambling operators to obtain and verify customer identity before permitting gambling activity.
Identity verification in relation to Napoleons Casino Doncaster is a mandatory regulatory obligation. No customer may engage in real-money gambling until identity has been confirmed to the standard required by applicable UK law and the relevant internal compliance procedures.
2. Legal Basis
Napoleons Casino Doncaster operates within the regulatory framework established by the UK Gambling Commission. The following obligations apply directly to identity verification procedures:
- Licence Condition 17.1.1 of the Licence Conditions and Codes of Practice requires the collection and verification of each customer’s name, address, and date of birth before that customer is permitted to gamble.
- Age verification must be completed at or before account creation, including for access to any free-to-play gambling content hosted on the platform.
- Reasonable steps must be taken to ensure that identity information held on a customer’s account remains accurate throughout the account lifecycle.
- Customers must be informed, prior to permitting deposits, of the types of identity documents or information that may be required, when such information may be requested, and how it should be submitted.
3. Information Required for Verification
3.1 Minimum Identity Data
At the point of registration, Napoleons Casino Doncaster collects the following minimum information from each customer:
- Full legal name
- Residential address
- Date of birth
This information is used to confirm that the customer is a real individual, is of legal gambling age in the United Kingdom, and is the person they claim to be.
3.2 Verification Methods
Identity information may be verified through one or more of the following methods:
Electronic verification: Customer-provided details may be checked against third-party national databases, including credit reference agency records and electoral roll data, without requiring document upload in standard cases. Where electronic verification is successful, no further documentation may be required at that stage.
Document-based verification: Where electronic checks are insufficient, inconclusive, or where a risk assessment requires it, one or more of the following documents may be requested:
- Government-issued photo ID (for example, valid passport, full driving licence, national identity card)
- Proof of address (for example, utility bill, bank statement, council tax bill not older than three months)
- Proof of funds or income (for example, bank statements, payslips, or other financial documentation as required)
Biometric verification: In certain circumstances, a selfie or liveness check may be required to confirm that the person submitting documents matches the identity presented.
4. Verification Stages
Identity verification relating to Napoleons Casino Doncaster is applied progressively across the customer journey:
Stage 1 - Registration: Core identity data is collected and electronic checks are initiated. Access to gambling is not granted until verification is confirmed.
Stage 2 - Pre-gambling check: Before any real-money gambling is permitted, identity, age, and eligibility are confirmed. This includes checking whether the customer is subject to any self-exclusion arrangement.
Stage 3 - Ongoing monitoring: Updated or additional documentation may be requested at any point during the account lifecycle where compliance obligations require it, including in connection with anti-money laundering assessments or affordability reviews.
Stage 4 - Enhanced due diligence: Customers who present higher risk indicators, or who conduct transactions above defined thresholds, may be subject to enhanced checks. These may include proof of income, source of funds, or source of wealth documentation.
5. Withdrawals and Identity Verification
In accordance with Licence Condition 17.1.1, Napoleons Casino Doncaster will not use a withdrawal request as the primary trigger for requesting identity information that could reasonably have been requested at an earlier stage of the customer relationship.
However, where other legal obligations apply - including those arising under anti-money laundering legislation or counter-terrorist financing regulations - additional checks may be required in connection with a withdrawal. In such cases, the customer will be informed of the information required and the reasons for the request.
Failure to provide requested documentation within a reasonable timeframe may result in a delay to the processing of a withdrawal request, in line with applicable compliance obligations.
6. Customer Obligations
Customers of Napoleons Casino Doncaster are required to:
- Provide accurate, complete, and truthful information at registration and at any subsequent point when information is requested.
- Submit identity documents that are valid, legible, and unaltered.
- Notify the company promptly if any identity information held on the account changes, including changes to name or residential address.
- Cooperate with any request for additional documentation made in connection with regulatory or legal obligations.
Providing false, misleading, or fraudulent identity information constitutes a breach of the applicable terms and conditions and may result in account suspension, account closure, and reporting to relevant authorities.
7. Data Handling
Identity documents and personal data collected during the verification process are handled in accordance with the Napoleons Casino Doncaster Privacy Policy and applicable UK data protection legislation. Documents submitted for verification purposes are used solely for identity, age, and compliance checks and are not used for marketing purposes.
Where regulated third-party identity verification providers are engaged to assist with document authentication, biometric checks, or database matching, those providers are contractually bound to process data only for the specified purposes and in compliance with applicable law.
8. Refusal of Access
Napoleons Casino Doncaster reserves the right to refuse account registration, restrict account access, or close an account where:
- Identity cannot be verified to the required standard within a reasonable period.
- Documents submitted are determined to be invalid, expired, or inconsistent with other information held.
- There are reasonable grounds to suspect that the identity information provided is false or belongs to another individual.
- The customer is found to be below the legal gambling age in the United Kingdom.
9. Contact for Verification Queries
Customers with questions regarding the identity verification process, the status of a pending verification, or the documents required for their account should contact the customer support team through the official contact channels listed on the Napoleons Casino Doncaster website. Verification-related enquiries are handled by the compliance team within the timeframes set out in the applicable customer service policy.